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Staffing & Expertise

Your Personal Dedicated Support Team
At Northstar Managed Hosting there are no ?cookie cutter? solutions. Rather, you are assigned a team of seasoned professionals who conduct an upfront, in-depth analysis and investigation of your business to determine your specific needs, and the solutions that work best for you. Your Northstar Managed Hosting team includes a technical account manager, senior database administrator, systems engineer and network security specialist ? backed by other specialists ? who know your name and are personally accountable for the success of your systems.
 
Your Northstar Core Support Team
 

Technical Account Manager

Your Technical Account Manager is the frontline for your business relationship with Northstar Managed Hosting and will know the intricate details of your business needs better than anyone. Having a dedicated person assigned to your account gives you the advantage of personal service, mixed with the power of individual responsibility.

Your Technical Account Manager will have:

  • Enterprise account management experience
  • The perfect blend of technical knowledge and customer-focused support
  • An in-depth understanding of the business objectives that define your business
  • Effective communication skills to deliver strategic information


Sr. Systems Engineer

The Senior Systems Engineer is a highly specialized individual who can guide you to capitalize on the performance and efficiency of your systems. With platform-specific knowledge and the ability to leverage industry best practices, the Senior Systems Engineer can blend security, performance and architecture to create the optimal environment for your needs.

Your Senior Systems Engineer will have:

  • A minimum seven years of system administration and architecture design
  • MCSA, MCSE, MCTS, MCITP Microsoft certifications
  • RHCE Red Hat Linux certification
  • Expert-level understanding of application environments:
    • Configuration and troubleshooting of system applications
    • Virtualization
    • Clustering and high-availability environments
    • Backup and disaster recovery best practices

Sr. Database Administrator

The Senior Database Administrator gives you invaluable insight into the world of databases. They are industry experts with the knowledge to optimize the performance, growth, monitoring and backup of your databases. Working with your DBA, this person will compliment your staff and become a primary resource for maximizing the effectiveness of your databases.

Your Senior Database Administrator will have:

  • A minimum 5 years of database administration
  • MCDBA or MCITP: Microsoft Database Administrator certifications
  • CMDBA or CMCDBA: MySQL Database Administrator certifications
  • Expert-level understanding of:
    • High-availability configurations for databases
    • Disaster recovery solutions for databases
    • Optimal database architectures based on environment needs
    • Securing database environments for regulatory and privacy concerns

Sr. Network Security Engineer

The Senior Network Security Engineer is your resource for all things network-related. They work with you to provide a solid base on which to build your network environment, with a specific mindset focused on your business strategy. They take the time to consider how best practices and industry standards can be applied to maximize your network security needs.

Your Senior Network Security Engineer will have:

  • A minimum 5 years of network security engineering and administration
  • CCNA, CCNP, CISSP certifications
  • A strong understanding of PCI requirements and vulnerability assessmentss
  • Expert-level understanding of:
    • Cisco switches and firewalls
    • Local and global load balancing
    • Cross-platform and vendor-specific IP routing and switching protocols
    • DNS

 

Your Northstar Managed Hosting Extended Support Team

In addition to the proactive management we provide as an extension of your IT team, your named and dedicated Northstar Core Support Team will also have access to a team of certified specialists to optimize your hosted environment. Under the guidance of your Core Support Team, this group of subject matter experts serves as the perfect complement of specialized expertise to deliver on the Anticipation Advantage.

  • Network Operations Specialist
  • Storage and Backup Engineer
  • Systems Monitoring Specialist
  • Data Center Operations Engineer
  • Change Control Manager
  • Billing Specialist