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Methodology & Process

The Anticipation Advantage?
Northstar takes managed hosting to the next level of professionalism by adopting a proactive methodology, going beyond the typical reactive support mentality of other managed hosting providers. That means in-depth business and technology planning sessions; systems architecture designed to fit your needs; proactive management and protection of your IT systems for maximum performance; and regular reports and reviews of system health to discover new ways to improve and leverage IT.
 
 
 
Northstar’s Anticipation Advantage Methodology encompasses four key phases:

Assess

Every managed hosting client starts with an in-depth business and technology planning session that establishes our relationship based on a thorough understanding of your business and technology goals. We examine your current and future business expectations and how they will impact your technology needs. The result is an IT implementation plan that aligns with your business requirements and includes alternate scenarios should circumstances change.

Key Deliverables Include:

  • Priorities alignment
  • Business goals assessment
  • Load balancing methods: RR (round robin), least connections, weighted RR, and response time
  • Technical requirements assessment


Design

Based on your business/technology goals we develop a comprehensive design of your systems architecture that will satisfy your specific needs today and tomorrow. We build your infrastructure from the ground up putting together the optimal solution from our world-class data centers, network and team of IT experts. At the same time, we develop the processes that define how we will work together as an extension of your IT team.

Key Deliverables Include:

  • Implementation Plan
  • Data Protection & Recovery Plan
  • Support & Escalation Plan

Maintain

Our dedicated team of certified and seasoned IT experts provide industry specific experience with Internet-based businesses to proactively advise and manage your account. That way, you can focus on your business knowing that your IT systems will follow best practices and perform as promised. Protection of your IT assets is secure by design and built into everything that we do, enabling us to anticipate and mitigate risks to properly secure your IT infrastructure and prevent breaches, outages or compliance violations.

Key Deliverables Include:

  • Published Maintenance Calendar
  • Operational Maintenance Plan
  • Change Control Reports

Measure

At Northstar Managed Hosting, measurement is built into our IT best practices so that we have the necessary benchmark data to properly report the status of IT systems along with critical trends that contribute to anticipating and preparing for future changes. We schedule regular reports as well as quarterly ?white-board? meetings to review results and explore ways to improve operating procedures and technology performance.

Key Deliverables Include:

  • Performance & Scalability Review
  • Security & Compliance Review
  • Customer Satisfaction Review