Whether your business requires a single dedicated server or a highly-available, complex hosted infrastructure, Alpha Professional?s Managed Dedicated Servers give you the freedom to focus on your business rather than your IT infrastructure, because we?re available exactly when you need us.

Benefits of a Managed Dedicated Server

First-call resolution

You no longer have to question whether you have the right person on the phone. When you need a certified team of experts to take personal ownership of support incidents for your most important servers, Koowii is ready to respond.

With Alpha Professional Managed Dedicated Servers, the person who receives your support request will manage the incident through completion. Every member of your Alpha Professional team is a senior member of Koowii?s support staff, each certified on key hosting technologies including RHCE, MSCE and CCNA.

1-hour hardware replacement Service Level Agreement (SLA)

Do you currently worry about spare parts availability or simply need your business back online as soon as possible should you experience a hardware fault? Koowii?s 1-hour hardware replacement SLA provides you with peace of mind knowing that we will have your failed components exchanged within 1 hour so you can get back to your business.

Managed Backup

Sleep well at night knowing that you have a dedicated team of certified system administrators watching your backups 24×7x365. In the event you require a restore or you?d like to modify your backup scheduling, our team is available to assist you around the clock. 20 GBs of high-availability redundant storage is included with Alpha Professional. Plug-ins are available at no additional cost for MS SQL, MySQL, Exchange, and SharePoint.

Server Monitoring and Reaction

Our team of monitoring engineers is constantly on standby watching for service notifications from your server. If a critical fault is detected any time of day, they immediately jump into action to resolve the service issue. In the event the service issue is lasting longer than anticipated our team will reach out to your designated contact(s) to provide updates and guidance on a correct course of action and ETA on a resolution.

With your Alpha Professional Managed Dedicated Servers support team, you gain access to:

• First-call resolution – a certified engineer provides a single point of contact per incident
• 24 x 7 x 365 support availability
• Unlimited access to your personal support team
• A team that acts as a first line of defense against monitored alerts
• Fully managed customizable daily backups of your hosted environment
• Alpha Professional is available for $125/month per server

Learn more about everything you get with an Alpha Professional Managed Dedicated Server.